Help Center Worldwide

We send all our customers an email confirming the dispatch and also provide them a tracking number.

Once your order has been dispatched, you will receive a tracking number via email which you can use to track your order. You can also check your order status by providing us all the necessary details here. Alternatively, you can call us and one of our customer service representatives will gladly help you track your order.

Tracking numbers may take 24 hours to update. Therefore, we advise you to be patient if your order is not traceable immediately after confirmation.

Your order can be delivered at any time between 9:00 am to 6:00 pm from Monday to Friday. Kindly remain available at the delivery address to receive the order. In case you have to step out, please ensure a family member or a friend is available to receive the item on your behalf.

Argentina, Australia, Austria, Bahrain, Bangladesh, Belgium, Brazil, Bulgaria, China, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Italy, Japan, Jordan, Kuwait, Lebanon, Luxemburg, Macau SAR China, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Pakistan, Panama, Philippines, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates and United Kingdom.

The countries where we don’t ship are as follows:

Afghanistan, Algeria, Armenia, Azerbaijan, Belarus, Benin, Botswana, Brunei, Burkina Faso, Cape Verde, Central African Republic, Chile, Colombia, Congo, The Democratic Republic Of The Congo, Cuba, Côte d’Ivoire, Eritrea, Gambia, Ghana, Guinea, Guinea Bissau, Islamic Republic Of Iran, Iraq, India, Israel, Kazakhstan, Kenya, Democratic People’s Republic Of Korea, Liberia, Libyan Arab Jamahiriya, Republic Of Macedonia, Mali, Myanmar, Nepal, Niger, Nigeria, Occupied Palestinian Territory, Peru, Senegal, Sierra Leone, Somalia, South Sudan, Sudan, Syria, Tajikistan, United Republic Of Tanzania, Togo, Tunisia, Turkmenistan, Ukraine, Uruguay, Uzbekistan, Vietnam, Yemen, Zambia, Zimbabwe.

In case your country is not available in the list, please contact us and we will let you know if shipping is available there. Also, we periodically review and update the countries that we ship to. Therefore we advise you to please check the list from time to time.

In order to skip the tedious process of entering your personal details every time you purchase an item from us, we recommend that you create an account on Tejar.com which will allow us to recognize you quickly the next time you log in. Just fill out a brief form or simply use your Google/Facebook login credentials to create an account, and voilà! You’re good to go.

If you wish to place an urgent order for the first time, you can check out as a guest. However, this option is not recommended in the long run as you will have to enter your details every time you place an order.

Please ensure that you are entering the correct login details. All login credentials are case sensitive. Never share your login details with anyone.

Don’t worry. You can request a new password by using the “forgot password” option.

In case the product you are looking for is out of stock, visit the product page and activate the product alert feature appearing above pricing. As soon as the product is back in stock, you will be the first one to know.

If you would like to receive updates on price revisions for your desired product, please activate the price alert feature appearing above the price on the product page.

If an item is not listed on Tejar.com but is available on an external website, you can share with us the URL for the item and we can arrange its delivery for you. However, we reserve the right to decline the request if it does not fit our criteria.

Simply choose the “gift option” at the time of checkout and add a message you would like to go along with the gift.

You can cancel the order only after you have received the ‘order confirmation’ email. The cancellation option is available on our website. You can also initiate cancellation by giving us a phone call. Orders cannot be cancelled once the payment has been verified. Your satisfaction is our top priority and we take substantial measures to help you in every way possible when you approach us with a return request. Please make sure that the product is returned within 7 business days of receipt and sealed with the original packing.

It is our top priority to double check your order requirements with you before we ship your desired product. In a rare occurrence, if you receive the wrong item (e.g. color or size being different to what you had ordered), please contact us immediately with complete details of the order requested by you and the item you have received.

In case your ordered product arrives in a defective or damaged state, please contact us immediately so that we can guide you how to return/replace the item. We will examine the product and run necessary diagnostic procedures before getting it replaced by the manufacturer or refunding you the amount you paid for the purchase.

• If the shipping of the product is experiencing an unusually long delay (beyond 7 business days)
• If the item you purchased from us turns out to be defective
• If you have received the item you ordered but you have not opened/unboxed it and no longer need it

(Please note that it will be solely your responsibility to bear all shipping charges to return the product from your address to our office.)

In case you wish to return the order, customers have 7 business days under which they can contact our Technical Support Department and return the product.

If you claim warranty for a product which has ceased to exist in the market, it will be replaced by a model which can serve as it’s most suitable substitute. It is the manufacturer's prerogative to opt for the appropriate model to be sent to the customer as a replacement of the discontinued item. Tejar.com is not involved in the replacement selection process in any way.

An order takes 5-7 business days to process.

We try our level best to deliver your products in time. However, if the delivery gets delayed, you will be notified immediately by one of our customer service representatives on the contact details you have shared.

Your order being delivered in parts is perfectly normal if you have purchased multiple items at once. This is because some items are readily available while others take time. Our customer service representatives make sure they notify you in advance if such a situation arises.

Payments can be made through debit or credit cards.

The payment instructions are provided in an order confirmation email.

On bulk purchases we can offer very tempting rates. All you have to do is call us and share your bulk order requirements and we will make sure you get an offer you can’t refuse.